Table 4 Characteristics of the real-time telelactation service models
Characteristics | I Proactive service | II Reactive service | III Mixed service |
|---|---|---|---|
Number of studies included in systematic review (in meta-analysis) | 11 studies [47, 48, 50,51,52, 55,56,57,58,59, 63] (7 studies) | 2 studies (2 studies) | 5 studies (4 studies) |
Communication mode | -Group / Individual -Telephone / WhatsApp / Line App call support -Face to face | - Individual - Telephone call / VDO call support / Skype | -Individual -Telephone / Line App / VDO call support / Zoom meeting / SMS -Face to face |
Service mode | -Online appointment service -Onsite appointment service -Consultation/ information/follow-up calls set by providers | -Online on-demand service - Consultation requested by participants | -Online appointment / on-demand service -Onsite appointment service -Consultation/information/ follow-up set by providers -Consultation requested by participants |
Service time | -During service hours | -Open 24-hours -During service hours (8 am-8 pm) | -During service hours and extended hours -Telephone call timing was convenient for both parties. |
Providers | - Lactation / trained professionals / IBCLCs -Trained-mothers volunteer | - Lactation / trained professionals / IBCLCs | - Lactation/trained professionals -Trained-mothers volunteer |